Need Help Sourcing HID Kit

[mdwyer]

The HID install went really well, and it convinced me to go off and do the rest of the system in LED.

That's where I ran into problems with DDM Tuning. Their products seem to be pretty good. I'm happy with them so far. But I am having no end of trouble with their ordering. I ordered 1156 bulbs and they shipped me 1157s. Normally, this would be a no-harm-no-foul kind of thing, but they are being pretty useless about making it right.

I expect an 'Oops! We messed up. Sorry! We'll send the right ones out immediately!'

Instead, I've been sitting on them for the better part of a week, and the only thing I've heard from them so far is, "Could you take a picture of them? Send it to an email address. But don't send it to an email address, because you have to log in first. Once you log in, you'll get an email to send. Then send it."

What??

On top of all that, I can't get their tower LEDs to fit in the front turn signals. The clearance is JUST short. How long till I take the Dremel to 'em, I wonder...

So anyway, I can recommend DDM for their HID kits, but I wouldn't recommend them to my friends right now.

[pbkid]

The HID install went really well, and it convinced me to go off and do the rest of the system in LED.

That's where I ran into problems with DDM Tuning. Their products seem to be pretty good. I'm happy with them so far. But I am having no end of trouble with their ordering. I ordered 1156 bulbs and they shipped me 1157s. Normally, this would be a no-harm-no-foul kind of thing, but they are being pretty useless about making it right.

I expect an 'Oops! We messed up. Sorry! We'll send the right ones out immediately!'

Instead, I've been sitting on them for the better part of a week, and the only thing I've heard from them so far is, "Could you take a picture of them? Send it to an email address. But don't send it to an email address, because you have to log in first. Once you log in, you'll get an email to send. Then send it."

What??

On top of all that, I can't get their tower LEDs to fit in the front turn signals. The clearance is JUST short. How long till I take the Dremel to 'em, I wonder...

So anyway, I can recommend DDM for their HID kits, but I wouldn't recommend them to my friends right now.

interesting michael, i have never tried any of their other lighting products other than their HID's.

Headlight wise, i havent had any issues. Interesting to know though, thanks.

[vt_maverick]

So anyway, I can recommend DDM for their HID kits, but I wouldn't recommend them to my friends right now.

Hmmm... not so sure I can recommend them as an HID source either, at least based on my ordering experience so far.

I ordered an HID kit from them last Sunday (8 days ago). I heard nothing for three days, so I went to the "Support" page on their website to see who I could email. Unfortunately their support page is missing. Check it out:

https://www.ddmtuning.com/support/

So I just replied to the email that sent my order receipt, but got nothing. On Friday I finally got an email indicating that my order had been "fulfilled" and shipped. The USPS tracking number showed that my order had been picked up at its origin... IN CHINA. Apparently it arrived in New York sometime yesterday, but there's been no update since. I've had bad experiences in the past with packages being seized at NY customs, so let's hope it makes it.

Maybe I should have called them before now... but then again maybe their website should work and they should indicate UP FRONT that although they're based in California they direct-ship from China.

FYI.

[LittleBeast]

Got my last large order from V-LEDs within 3-5 business days, it was an order for the projector conversion kit, HID kit, wiring harness, and a bunch of LED's. Well the harnesses was the wrong style, called them, they sent another one that day and I got it within the week. Then I noticed that there was one item missing called them and they just trusted me and they shipped it out to me got here within 3-5 days once again.