Finally.... my VX craps out....

[kpaske]

That is why I'll never buy another Isuzu again. Sales department was AWESOME!!!! Service department sucks ***

Isn't that how it is with most stealerships? Once they've got the sale, they could care less if you're happy with their service. I'm already starting to see the same thing happen with my new VW.

[etlsport]

at least they recognized it as an isuzu, i went to a dealership in frederick md (avoid them wormgod!) to order some parts, when the guy asked what car i was ordering for i said vehicross, he says a what? i point to it in the parking lot.. he tells me 'um, we only deal with isuzus and audis'... i said "ohhh, sorry" and left.. i figured he didnt need my business

[WormGod]

Well, she is in the shop. The Acura dealer she was towed to is quite large and services/sells many makes, so she is actually in what is known as Gaithersburg Mazda. The best part about it is, the tech working on her has been anticipating working on her since I called. He even called yesterday asking when the tow truck was going to arrive because he was excited about working on a VX again. He apparently used to work for an ISUZU dealer and knows the VX quite well and has always been a fan of them. I am thinking my VX is in the right hands.

He should be calling today with a list of the damages. I guess you can tell that I am really looking forward to that call. As is my wallet.

[Catch77]

Sounds like she's in good hands. Anyone who's eager to work on it will treat the vehicle like their own. Keep that puppy on the road since you do have a great lookin' VX!

[kpaske]

I bought my VX at the Gaithersburg Mazda/Isuzu dealership. The service quickly declined soon after the sale was final and I haven't taken it to a dealer since (save ONE diagnostic test that only Isuzu's computers can perform). If you know the tech then you are probably safe, but I personally wouldn't ever bring my VX back to them. Let us know if the situation over there has improved and deserves reconsideration.

[WormGod]

kpaske, considering the are no longer dealing with ISUZU, something tells me there was a reason that service declined. Perhaps some dealers were getting rubbed the wrong way by IoA, the same way we owners are. Dunno, but it is interesting and I should probably ask "them" about it. See if I actually get an answer.

I actually don't know anyone at this dealer, but they took the job when no other ISUZU dealers would. The only person I knew there was the CFO and she isnt there anymore. She does work there come every tax time, but only for a few weeks, then she sits home and travels the world with her fat wallet, heh. I saw her last night and she said she stopped in on the dealer to look at my VX and to talk to them a bit. She told them that I was a very special friend and that my VX had better be treated with the utmost respect and care, heh. Good thing she knows them all well or that would have been taken as a threat, heh. But ya, she said the tech who will be working on it was pretty amped up about the job, so I wont be too worried. I also gave them the go-ahead to take their time. I have another car so I am in no hurry. I surely don't want a job that is pushed out the door to make room for another run-of-the-mill job.

So, the waiting game has begun and my garage is lonely. I don't even park the WRX in there. It is reserved for the VX, heh.