I left 3 phone messages in 2 weeks about the skid plates too. I finally recieved a call back from Shanna. I ordered the skid plates in January and finally recieved the last one a few days ago. When you call back, leave a message and ask to placed on "customer care upgrade". When and if they call you back, they will ask for your name and last nine digits of your VIN to Isuzu to speed things up. Apparently Isuzu thinks their dealers may be sitting on parts, and if they know it is for a customers' vehicle, the order will have priority.