Ok, the top number is the setting you're at. There is a very small arrow on the dial itself that I missed before. This shows the direction to rotate it - basically, clockwise = firmer and counter-clockwise = softer. It should turn pretty easily. If you're at a 1/9 and it turns clockwise easily, you were at a 1. If you're at a 1/9 and it doesn't want to go clockwise any more, you're at a 9, so don't force it because it isn't supposed to go around any more and you may break it.