Warranty Shocks?

[mbeach]

Once again, I am calling upon the collective knowledge and experience of this forum's members, in an effort to beat the evil service manager and Izusu Rep at their own game. Please Read and clarify:

Background:
Picked up an '01 Dragon for the wife on 4/26.
Rear shocks were blown and replaced by the used car dealer with Rancho 5000s.
Made Sales Manager dig through dumpster to find original (stock) rears.
This '01 has in "in service date" of 9/03/2002 -therefore, the shocks are still under the full bumper-to-bumper warranty.

This week,
Checked front (OEM) shocks (removed and stroked by hand ). Blown.
Called up local Isuzu dealer (Dennis Isuzu in Columbus, OH), made appointment.
Hmmm... Put original (blown OEM) shocks back on the rear.
Vehicle is now nearly undriveable (shocks are completely flat -no dampening at all).
The experience is what I would think riding a pogo-stick on a skateboard would be like. I trade VXs with the wife.
Dealer inspects today (and bends front license plate somehow), and states:
The shocks must be visibly leaking, not an oil stain, but a visible drip(ping) before we can replace them, per Isuzu's policy.
In short, the shocks must be leaking oil at a rate that the techs can actually see it drip before they can dx the units for a new set.
This doesn't sound even remotely correct -there isn't any oil left as far as I can tell.

Any inputs/experiences with shock replacement under warranty?

[psychos2]

had mine replaced under warranty not a drip coming from any of them. shawn

[Jolly Roger VX'er]

had my fronts replaced under warranty by dealer at 23,000 miles as they said they were leaking after I complained about the "pogo" feel of the front-end.

[Moncha]

With past experience as a service writer, my advise is to take your business to another dealer.. The brunt of Isuzu dealers are by far the worst for passing thebuck I have ever seen. They forget, they get paid for the work, just not as much as the cash customers so, the hate to do the extra step as it lowers their actual earnings.

[mbeach]

You guys rule.

I'm on my way out right now to chew a new hole in the SM's hindquarters, then I'm heading over to another dealership (or two).

I'm fortunate that I have 3 major Isuzu dealerships within a few miles of me, I wonder what will happen when we move up to Fairbanks, where the nearest dealer is 360 miles away...?

[VehiGAZ]

Don't be afraid to demand to speak with the regional service rep - he will be more interested in doing right by a customer with a warranty than the dealer might, and he can trump a dealer's service manager any time.

I had to do that with my Prelude when I first got it... two different dealers had three tries to fix a gear-grinding problem, and when the dealer I was using at the time wanted to replace the synchro and gear yet again, I asked him to call the regional service rep and get him to OK a new tranny for me, and if he didn't, then I wanted to speak to him personally. Guess what - I got a new tranny (of course, the new one did the same thing, so it was a design flaw, but whatever).

Good luck!