Red Tape, Fear, and Incompetance

Since Isuzu is on the way out of the market, I no longer have a regional service rep. I have some tool named "Clode" and a local service manager who's scared of getting stuck with a bill for 4 new shocks.

The dealership's ONLY way of testing the shocks is the manual bumper bounce test -which I pointed out is neither quantifiable nor repeatable to any degree of precision. The shocks pass this 'test', and I'm stuck with them. He mentions a fear that he will replace the shocks, then Isuzu's engineers will deem them alright after conducting some mystery 'test' on them. This same person had also never heard of a shock dyno. Unacceptable.

Regional Warranty Guy, Clode, claims that the engineers who will actually do the testing to verify whether or not the shocks can be replaced under warranty are "unreachable by telephone" -WTH?
I just want to know what test they are going to perform, I'm sure that they are not going to bolt them up to a 01 VehiCross and jump up and down on the bumper.

This is just one more reason to debadge. I'm even wetsanding the 'Isuzu' off of the mirrors now.