For what it is worth, they have a satisfactory BBB status http://www.oklahomacity.bbb.org/comm...403&national=Y. I called their 800 513 6091 line and Marcy told me that they maintain no web presence. They will take your application and payment over the phone. Their reply to both ripoff reports was generally insulting to their customers - implying that only stupid customers buy their basic warranty. I have decided to pass.