Jim Lupient is the dealership, they are 5 mins from my house.

I have to say that the last time my VX was in and again the parts were missing they were very apologetic and did promise a free loaner vehicle when they try again, so i'm not sure what to make of them, it could just be a lazy parts manager who couldn't be bothered to find the parts but someone, somewhere along the line definitely dropped the ball.

There's a saying...'you're only as good as your last job' that comes to mind.

This is the first time i've dealt with them though previous experiences dealing with any kind of garage/auto shop has been hit and miss at best. It is really tough to find a good reliable and honest shop and when faced with warranty issues your choices are somewhat limited, add to that a very unhelpful and unco-operative Isuzu HQ and, well.....

All I can say is that this board/forum makes owning my VX a much more enjoyable experience, its like auto therapy and its FREE!!!

How great is that???