Roy,
I have the exact same problems with my insert. I sent an e-mail to John to see if there is anything that can be done. Spending that amount money on a product as poor as this was very frustrating. Does your edges have chips? Mine has chips like a tempered piece of glass had been hit by a hammer on the edge. The scoop is just as bad. The radius around the edges are just plane unacceptable.

Ty