Originally posted by videoboy
see this, as well:

http://www.matrixowners.com/modules...82b4a8a5834f1c4

looks like none of these(paid up) people have received anything either


stephen
hey guys. i stumbled across this forum kinda like Anita found our forum. i'm actually the guy who's running this GB for matrixowners.com and all i can say is, don't believe everything you read. if you even breezed thru some of the pages of the GB, you would see that john has provided nothing but great communication during the entire fabrication process, which is still underway, so it's not really fair to jump to conclusions.

allow me a few minutes of your time to share my experience with John and CW. i am in no way affiliated with carbon-werks, but as an online business man, i hate seeing an honest business get crapped on b/c punk kid started something on a forum!

i was referred to CW a few months ago while trying to get a custom grille made for the Matrix community. after a couple calls with John, i figured if their work wasn't to my liking, i wouldn't waste any more of my time pursuing the custom grille with CW. i scheduled a visit with John and got a chance to see some of the the custom projects they were working on at the shop. needless to say, i liked their work enough to pursue not one but two GB's for the matrix community.

john has been working on the custom grille for close to 6 weeks now. it turned out to be a much more difficult project than he originally had anticipated but he was very good about communicating updates and pictures to me so i wouldn't be left to fend for myself on the forum since i had set up the GB's. after the most recent test fit, we realized the grille was unbalanced so john has gone back to the drawing board to improve the plug/mold for improved fitment. i'm not sure how much all this extra R&D is costing him, but at $200 a grille, i'm not even sure how much he's making per piece. i don't say this to make you feel sorry for the guy. as a businessman myself, sometimes that's just what the cost of business is and you really can't do anything about it. and yet, john hasn't come back to me requesting that i collect more money from participants of the GB.

this is the first of five custom CF parts john will be making for the matrix community, and i intend to see this GB thru. i've been to the shop, i've met john and a few of his employees, i've seen their work, and i'm basing my decision on all of this.

i've actually approached john about the info i found from the eclipse forum after seeing it a couple days ago and basically, it was some punk kid who undermined john and tried to rip him off, and is now refusing to pay. and naturally, john's not going to send off the parts until he gets paid. whether you believe that or not is up to you, but from my recent experience with john, i have no reason to not believe him.

i apologize for this lengthy story, but John's provided excellent customer service to the matrix community and i didn't feel that it was right for him to get slammed like this for no particular reason. if you have any specific questions, please feel free to email me or IM me and i'd be more than happy to get into more detail with you.

here are links to the two GB's i'm running on CW's custom parts:
http://www.matrixowners.com/modules.php?name=Forums&file=viewtopic&t=18175&sid =cf3ffd751005f6c6ff661bb4ba47b22e

http://www.matrixowners.com/modules.php?name=Forums&file=viewtopic&t=19298&sid =cf3ffd751005f6c6ff661bb4ba47b22e

btw, WormGod, i applaud you on being so level headed about this!