... If I were you, I'd beg her to let you take over the payments (if any) then replace the shocks with a set of four Rancho 9000's for $220 from http://www.samsoffroad.com/samsoffroadsto/index.html shipped to your door or just replace the one bad OEM shock for $400.

SUV's get dents and scratches. I have a few from kids playing ball, and random higway flying objects, etc. Dent's give your SUV character, like a tattoo. I doubt you'll buy that BS but that is what I tell myself while I save up to have random damage removed from my VX Sh*t like that, although not fair, happens. The dealer should never see a dime from you, cut your losses. Legal costs will exceed repair cost and there is no guarantee of a win. Don't let that dealer steal your joy of VX ownership.

I understand your Mom's frustration, I've been there. It can happen with any possesion, but don't let the emotions consume. Sure the dealer screwed up, but don't let that bastar* make you part with your VX. Just my 2 cent rant.

I figure she'll get at least $15k or more if she fixes the damage. I'd start begging for tittle now if it were my mom