Gill, I didn't want to say, not to upset you, but it was them. I know you got excellent service. I did too first time I went. I e-mailed you about it.

The thing is that Kevin wasn't there when I brought my VX. I spoke to him only once, and it was when I couldn't leave the car for check up. There is one guy that insists on taking my car in, and absolutely cannot understand what I am saying to him. I tried to talk to someone else, but it almost never works out. Finally I had my hubby to call them and explain what is needed. That took only an hour. You see, the mix up could come from the fact, that I had them put on a roof rack that I brought with me, bought at different dealership. I wanted the roof rack on, then the service - maybe too much at one time. Multitasking is a hard thing for some.

About my wheels. I read the booklet, and it does say they will rotate tires as a part of service. Maybe we weren't clear enough on it, and they did it anyway, so I don't blame anybody. The thing is, that they let me out without tightening the log nuts. It is fixed now, and I do not want to think of it again. BTW, shouldn't they balance them while rotating?
And the vibrations I feel now on higher speed are probably from the fact, that the wheels are rotated, so I need to give it time for a different wear. Those are a bit beefy tires, still relatively new, and I think it's might be just "new tire effect," if you know what I mean.
At the end my pocket is hurting a lot. It was very expensive service, so I was very upset knowing something did not go the right way. I am sure service guys at Suburban know what they are doing; I was just tired of repeating myself over and over again, and not getting the results.