When I had the CD changer replaced in my '99 the service monkey put the old cd changer on the dash while he installed the new one. When he cleaned up, he raked the the changer off the dash causing two sratches..gouges really. The service manager offered to replace the dash or have it repaired. Not wanting to deal with dash squeaks for the rest of my life I elected the repair. They called an outside company in to do the reair. The guy mixed a putty like epoxy and put it in the gouges after some time he then moulded the dash grain in the epoxy and allowed it to dry finally he wet sanded or buffed the epoxy to feather it into the surface. I cant see where the gouges were now the only ill effect I can notice is the dash is a bit shinier in the area he worked. which is only noticable when I need to reapply armorall. Check with dealers in your area and see who they use for such a service.