I have heard before that they are slow to ship things. Otherwise, I looked on their web page(s) & found both the toll-free number (888-801-7271) as well as the local number (435 654-1149). I just called the local number & talked to a guy there & he said they are slammed this week & there will be a funeral tomorrow so business hours will be odd. Sooo... I had no problem contacting RRO.

If you bring up the issue on their facebook page perhaps you will be paid more attention...
https://www.facebook.com/pages/Rocky...28883420486195

The owner seems to be Glenn Wakefield.
If no luck thru other options maybe color yourself a pita & hit up Mr. Wakefield on LinkedIn...
http://www.linkedin.com/pub/glenn-wakefield/10/7a6/168