Thanks for the info Y33TREKker...
I think I found the problem.
FYI to anyone else:
The little adjustment knobs on mine seemed to slip and so when the guys turned them all the way to the 9 where I asked, they really didn't turn them. I took pliers as my girlie wrists are weak and turned them to max and they are much better now.
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Rancho 9000XL
