St Charles online Parts Catalog is dead :(

[tysamigo]

Just got a call on my cell from Phil at St. Charles. He said effective as of today, they are no longer an Isuzu Dealer (which I knew was coming)...but the shocking thing is that...

ALL PENDING ORDERS HAVE BEEN AUTOMATICALLY PUT IN CANCELLED STATUS AND CANNOT BE REOPENED.

I had a few things that were "Back Ordered" but not discontinued (which means likely that I will "eventually" get the part), but now St. Charles' system has purged ALL remaining/pending orders to a cancelled state.

He was very nice and apologetic, but that's it. No more parts or assistance from St. Charles even if you've paid for and ordered a back ordered part. I'm assuming that if the part was "in stock" that you will still get it, but outside of that... it's a wrap...game over.

If you have an order from them, I would call to make sure that you get CREDIT back to your card, which is what I just did.

[tom4bren]

Just got a call on my cell from Phil at St. Charles. He said effective as of today, they are no longer an Isuzu Dealer (which I knew was coming)...but the shocking thing is that...

ALL PENDING ORDERS HAVE BEEN AUTOMATICALLY PUT IN CANCELLED STATUS AND CANNOT BE REOPENED.

I had a few things that were "Back Ordered" but not discontinued (which means likely that I will "eventually" get the part), but now St. Charles' system has purged ALL remaining/pending orders to a cancelled state.

He was very nice and apologetic, but that's it. No more parts or assistance from St. Charles even if you've paid for and ordered a back ordered part. I'm assuming that if the part was "in stock" that you will still get it, but outside of that... it's a wrap...game over.

If you have an order from them, I would call to make sure that you get CREDIT back to your card, which is what I just did.

Ty,

IIRC, St Charles only hit your credit card when they shipped the part to you, they didn't hit it when the part was back ordered. I'm like the Dubster tho, memory T'ain't what it usta be.

Tom