Originally posted by AREA 51
Isuzu should be applauded for bringing the VX into production.
Upon this, we agree. Isuzu SHOULD indeed be applauded for this move. One nice big solid 'Attaboy' to them for it.
However, this is tempered by the knowledge that although they brought it to market....they immediately cast it, and the customers who purchased it, into that dark and murky abyss that is company non-support and dealer apathy/ineptitude/profiteering. And they intentionally did so without hesitation, and without any visible remorse.
That in mind, the 'attaboy' is more than sufficiently cancelled out.
One must also note that this does not appear to be a VX-specific action....but rather a broad and far-sweeping motion against ALL Isuzu customers, regardless of product. It just stings a little more if you're a VX owner. Everyone else bought a vehicle. We bought an idea, a concept, a dream.
As stated by someone else previously, Isuzu is one of (if not THE) biggest producers in Japan. Perhaps they feel that they needn't bother with US customer support.....I can't say. If so, more power to them. It is their company and they are within their rights to enter or leave any market they wish.
I'm sure the fact that I'll never again purchase anything else with the word Isuzu on it has little if any meaning whatsoever to them. I, you, we all, are well below their noise-level. Take off those rose-coloured glasses....they just don't care. And there is no logical reason to ever expect that to change....so get used to it.
The best we can hope for is better luck and a wiser choice in the makers of our next vehicles. I know I have learned MY lesson.
If you wish to make ANY impression at all about the matter...show your next new vehicle to the Sales Manager at the dealership which is presently causing you the most trouble. Be sure that he understands that your money (and HIS commission) went to his competitor because he and his service department sent it there. Granted, there will be very LITTLE impression made by this....but, perhaps, there might be some. Even a blind squirrel finds an acorn now and again.
.....sT
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