Major Engine Problem
I currently own a 1999 Isuzu VehiCross with only 62,000 miles on it. On November 1, 2003 the main bearings in the engine failed due to a defect in the bearings. I had the SUV towed to my local Isuzu dealer to find out what was wrong. They contacted me on Monday Nov. 3rd saying that the motor was bad and could not be repaired or rebuilt. Then they said that it would need a new engine installed at the price of $5,500. Isuzu would not replace the motor due to the warranty expiring only 2,000 miles ago. I have tried to contact the Owner Relations Dept at Isuzu, but each time I talk to someone they put me on hold to tranfer me to a manager which ends up being a voice mail that noone returns calls from. I was wondering if there is anything else I could do to try to resolve this problem. I love the VehiCross, but I am very upset that Isuzu won't stand behind a quality issue that was totally out of my hands. I planned on keeping the VehiCross for a long time and now I'm afraid to hold on to it because the new engine will only be warranteed for 24 months. I don't know if anyone else has ever had a problem with Isuzu and I wish I could say that I haven't, unfortunitely I am experiencing very little cooperation from them. My local dealership has provided me with a loaner car at no extra expense and is willing to discount the engine and the labor since Isuzu won't help. I don't have a bad thing to say about the dealer as they have been great every time I've had service in the past. They are actually embarrassed that Isuzu won't stand behind their product. Please pass this on to other Isuzu owners in order to warn them of this experience.
Reply With Quote