Hi guys,

I own a fitment centre, and we have standardized on the Rancho shocks for the
majority of our lift kits etc. If I may add my 5 cents worth.

The shocks need to be primed prior to installation, as they have obviously been standing for a while since manufacture. We do the following:
Once the shock is ready for fitment (boot fitted and 1/4 turn with shaft extended).
Turn the dial to the minimum setting (1).
Pull the shaft of the shock till fully extended, then compress the shaft all the way.
Repeat this 3 times.
Fit the shocks easily as they are at the min setting making it easy to compress if needed.
Once you have tightened both mounts adjust the dial to the desired setting, and viola, job done!!

Regarding the quality problems encountered, That is not good news!
I hope Rancho take note of your issues.

Hope this tip helps.

Cheers
Impi