Originally posted by WyrreJ
Actually, from the sound of it, the materials are in a trash bin somewhere. John, even in your story, your dispute was with Amex for refusing to accept your letter of contest, and other than suing Amex (a hopeless cause for the little guy, and even a lot of medium sized guys) you did the best you could by severing business ties with Amex.
No. My dispute was with the customer. The credit card is just his method of payment. Same situation when someone stops payment on a check, the dispute isn't with the bank. The responsibility for payment is with the original customer, not the bank or credit card. Just because a credit card company agrees to reverse a charge does not relieve the customer of their responsibility to pay for material, or service

In my case, as soon as amex showed their true colors I had the customer served with a summons.

John C.