Originally posted by Hotsauce

You purchased material, and were not satisfied with it, yet you retain it in your possesion. You must either return the material, or pay for it. He has the right to bring a complaint against you for this.

Mike may be the person at his local warehouse, he may not buy direct from Rancho, but rather from one of their master distributors.

The second charge may not be his doing, it may actually be a reversal of the credit car companies decision based on your refusal to return the merchandise. When you initially protest a charge, the credit card company will immediatly syphon the amount in question out of the merchants account. This amount is eventually awarded to whomever they agree with.


John C.
first part
I did tell him that if he cant fix it to take it out of my car but he insisted that he can fix it so i payed the tolls, used my gass and was without a car for 5 days due to the fact that i had to bring the car to him the night before and pick it up the next day since i live far away. He never offerd to pay my tolls , gass or time.

second,
rancho must not be that big and i spoke to the person in the department that deals with tecnical and install issues and
there are only 2 people there, by the way mike aint one of them, so if he is asking the sales lady how to install the shocks I think he deserves what he gets

third
I sopke to the CC company and they said tehy awarded me the decision so it wasnt a reversal, they said he probably used the old authorization #

Now i conceder myself pretty reasonable, but i just dont think its fair what this guy did to me by lyin and wasting a lot of time, He had every opertunity to fight the matter in the alloted time that was given to him and for him to do this now almost a year later shows how incompatant he is. I gave him more than enough chances to fix the problem and all he did was tell me it was fixed and it wasant, told him take out the shocks and reinstall my old ones and he said he can fix the problem and then he had 2 months to dispute the CC refund which he just let pass,

so i had to pay for another set of shocks and install , I never thought that any of this would happen cause the CC company told me that i won, so i never asked for the old shocks back.
Now i maybe wrong but I dont feel that i should have to pay twice
for his stupitidy.

adam