Quote Originally Posted by vt_maverick View Post
I've known several iPhone owners who found Apple customer support to be merciless in their policies towards replacements. Maybe your friend got lucky?
Wow, Maybe with the iPhone it's different because of frequency of claims or the type of damage/issue....Dave & I have had fantastic cust serv from Apple. They replaced my graphic card which is attached to the mother board, about 6 months after my 3 yr Apple Care coverage had expired. It failed within 2 months so they replaced the mother board/graphic card again. Both replacements were refurb'ed, but I was still happy to save the $700 bucks. When we bought our iPad last year in an AppleStore, salespeople NEVER mentioned it required Snow Leopard OS. We drive home 100 miles.....
Try to connect the iPad-> we learn we need Snow Leopard.
Called the STORE manager, said he'd send out a complimentary family pack Snow Leopard OS (~$269) so we could upgrade from Tiger and use our new iPad. And sent it overnight shipping.... Unbelievable.....