Thanks Grif, that makes a lot of sense. I didn't have the lamps on when I turned the key, so I don't think it's a surge due to that. I'm going to do my due diligence this morning and stop by Advance/Auto Zone to have them check the alternator just to make sure it's not going bad. And your thoughts on the 12V source test are what I thought too; if the bulb is already damaged, what's that going to prove?
A bit of good news (for now): when I got up this morning I pulled both bulbs, and for S&G's reversed the terminals in each lamp. It didn't do anything for the flashing LED, but for the dim LED (driver's side) it immediately returned to full illumination. I say "for now" because it was also at full illumination two nights ago when I first installed it in the reverse position.
I agree with you that no matter what an equalizer sounds like a good idea, although I'm not a fan of splicing wires to do it. I think that I'm going to write another email casting serious doubt over their excuses, then suggest that if they'll send me a replacement bulb, I'll buy one of their equalizers and pay for shipping. I figure that puts them out what, maybe $5 at most? Seems to make good business sense to me.
Has anyone had success in getting them to replace burned out bulbs at all? Just wondering what kind of push back I can expect.