I also ordered one from GrantCo and had exactly the same story and his last reply was also in the beginning of August. Back then he said he would send me a 100 dollars refund for a delay withing next several days and the rack that very week but I haven't heard from him since then. No replies to email and no replies to PMs.
I have started a search for another roof rack about a week and a half ago when I saw kpaske's thread on saving his vx from a crusher and sent some replies on other threads as well.
If anyone knows Grant - ask him to check his PMs and emails