Quote Originally Posted by PittVXr View Post
I was actually surprised that they lowered it with no argument. I guess sometimes all you gotta do is ask.
Well, I called up Citi a few hours ago and asked to close my account. I almost lost it when they ran me through the retention process.

"You're a valuable customer! Why are you leaving us?"

"Funny you should ask, since you're they one closing my account."

The woman I talked to was very nice, at least. She asked why I stopped using the card, and offered up a couple of options to keep me as a customer -- like a new points plan, and cutting the APR by 20%! I'd been a customer for 14 years!

I'm probably going to regret it, but I was just too pissed at them. It bothers me too much that they leave me hanging for five years or more, threaten to close my account, then suddenly they want to be my friend when I try to close the account under my own terms. I just refuse to do business with companies that insult me like that... not when I have a choice, at least.

Companies like Comcast and Ticketmaster are still able to screw me because of their monopoly. But I see no reason to put up with a company that doesn't care about me. Sprint, for all their failings, at least appreciates that I have a good history with them.

Argh!

Still, it says a lot towards what PittVX was saying: If you actually call up and ask, you might be suprised at just how willing they might be to keep you.