Originally posted by IsuZOOM
Lots of folks are convinced that CU is baised, but the reliability data is just compiled from surveys they send out every year. Those don't lie.
As goes the adage that more people will let their friends know if they are unhappy with service, performance, reliablity etc. So I would tend to believe that more unhappy customers would have taken the time to return a survey even if it was just to vent. I am leary of any survey as the the results can be scewed to reflect just about anything you want if given to the right demographic.