Wow, that sucks. I wish I would have known. I am kind of a stickler for this type of thing. I have had too many bad experiences with online shops selling things THEY DON'T EVEN HAVE!!!! That is A-1 bad business if you ask me. I understand if it is a custom order for something that has to be made from scratch, but even in those cases, if a time frame is set, that time frame had best be adhered to. I recently read this thread http://vehicross.info/forums/showthread.php?threadid=11732 about Ron and his lack of response, and just reading it made me furious. I started to type a response, but then I realized that I should sit that one out, since I am not involved and I do not know Ron personally. But in a nut shell, that is enough to call the BBB and report a fraud if you ask me.
Technology has changed commerce forever. And I embrace it whole-heartedly. But I refuse to be lied to and cheated online. If I get my springs this week, I will honestly have nothing bad to say about Rocky-road, other than that they are slow, and that they should add a few blurbs on their website when ordering, that orders may take a long time.
Little companies like this need to realize that in order to stand up to big companies like Amazon, they NEED to offer a competitive level of service, if nothing else, to compete. Personally, I love Amazon. Ordering is simple, and delivery is lightening fast, 99% of the time.
Anyway, sorry for that rant. I just hate being screwed in cyberspace....
Bart