They get paid when Isuzu OK's the repair. It's kind of like how some insurance companies operate. Insruance claim... Warranty claim. If the dealer goes ahead and does a repair and end up with Isuzu saying "NO" after all is said and done, the dealer looses 1) time, in preparing the paper work 2) money, time is money and they have to pay the mechanics to do the work plus the time they spent to work on your VX, they could've spent it on a paying, non-warranty, cash-in-hand repair.
That's why some dealers are very careful/strict about what can be considered as a warranty repair. It's their a** they're looking out for whenever "warranty" is mentioned. The dealer's bottomline as a business is to make money (what business wouldn't?). Warranty issues can be risky for them to take on from a business point of view. Think of it this way... you already have a new truck. Do they care if they piss you off? No, because they know you're not likely to make another new purchase anytime soon... therefore, no incentive for them to make sure you're 100% happy. The money they make on service is peanuts compared to what they make with each new car/truck sold. The situation is worse now because of Isuzu's financial problems. In many cities only one Isuzu dealer remains. In those situations the owners are at the mercy of that lone dealer. Supply and demand. One supplier... lots of demand. The supplier can afford to dictate the terms.
My dealer for example, makes a point not to stock parts (aside from the usual oil filter and belts) just so they can delay warranty repairs in order to buy time to get Isuzu's OK firsthand... and even then it takes a lot of convincing just to get them to entertain the idea of having something covered under warranty. It all depends on whether they are favored by the manufacturer or not. Most dealer don't want to deal with warranty repairs simply because there isn't enough incentive for them to go through the trouble. They'd rather sell cars and make the quick bucks. Unless you're a big shot newspaper editor who can print a full page ad saying "don't buy your cars here" there's no reason for the dealer to go out of their way for you. I mean to them we're just average Joes. If we don't come back, they can always find another sucker. Most dealers also sell more than just Isuzu. They could always say screw Isuzu and drop the whole line and would still do just fine selling the other makes they have. There's a thread here or on Vmag regarding Don-A-Vee in SoCal. They were one of the biggest Isuzu dealers around and they just dropped the brand. Considering Isuzu's uncertain future, your satisfaction is pretty irrelevant to dealers like that. The survival of their business doesn't depend on the opnion of few... and that's who Isuzu owners are nowadays... the few. It shouldn't be that way, but that's the way it is.
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