i went to the shop again today, and asked about getting my recipt for the water pump i had shipped to them from st. charles, and, of course they didnt have it.....they said "didnt st. charles send YOU the recipt??" i said, "nooo, the recipt is usually in the plastic envelope on the outside of the box, or in the box" then i asked about the labor charge for putting the water pump in. well, the only thing that i could really understand is her saying " we wernt going to put it in for free" and her explination contained about 21 "ummms" and 32 "uhhhhs" it was something along the lines of when we put the timing belt on, and then had to take it off, we had to adjust for, and the origional estimate,blah blah blah.......... i just said that seemed excessive, i didnt appreciate it, and i had to get out of there. whatever.........

treckker, thanks for your input on the BBB. that really brought about another line of action to take befor the lawsuit route. and they are a memeber, with big ole plaque in their lobby from the BBB. THANKS A TON FOR THAT SUGGESTION

THIS FOURUM DOES RAWK!!!

david