emission warranty ?? exhaust flange on converter
On my 2001, the weld to the flange coming up from the converter where it connects to the exhast manifold is broken. I am not the original owner. My question is whether or not this will be covered by emission warranty because the flange is a part of the converter. I have an appointment with the dealer next week to determine if it is covered. I talked to 3 dealers and one of them said it isn't covered. The other two wanted me to bring it in so they can look at it and the one I have the appointment with thinks it would be covered but needs to see it. The Isuzu warranty person on Isuzu's 800 number said it is up to the dealer to determine if something is covered. The emission warranty is 8 years or 80,000 miles and mine falls under this time
My argument for coverage is that since the flange is part of the converter (if you ordered a converter, the flange is part of the converter) the broken weld should be covered.
What do you think?
Thanks,
Dean68
dealer said no, now what?
I brought it to a local Isuzu dealer and they say they won't cover it because it still passes the emissions test. Of course I tried to reason my way through it saying that is a defect and that defects to the catalytic converter are covered. See this link and the Design and Defect section. http://www.epa.gov/oms/consumer/warr95fs.txt
All they were concerned about was that the VX still passed the emissions. While at the dealer, I spoke to an Isuzu warranty person that they were on the phone with and he told me the same thing. I asked him if the only way they would cover it is if I filed a complaint with the governement (EPA) and they forced Isuzu to pay and the warranty person said yes. He wouldn't even listen to anything else I had to say.
What will I have to do in order to get this covered under the federally mandated emissions warranty? In the mean time, I really would like to get it fixed by another shop that told me costs would be $250-500 depending on the time it took. If this whole fight with Isuzu takes a while and I win, I want the money I spent on my own back.
On top of all of this, the service manager showed such a lack of professionalism. He wanted to put it on their emission tester and inspect the underside of the vehicle. He said that if it passed, it would cost me $50 for their work. I knew it would pass because there were no check engine lights on. I told him that I didn't want to pay for anything and then he told me that this wasn't the welfare office and started to give me directions to go to one. I then told him what I thought of his statement and then he threatened to clock my block. Before leaving the dealer, I told him that he soiled the name of the dealership. He apologized to me for what he said but I told him the only reason he apologized is so that I wouldn't tell his boss. He said he would be ok with dealing with the consequences.
yeah I was screwed by a Houston dealer
My TOD went bad had it fixed under warranty in CT moved to Houston and a few month later had the same problem. The dealer said it was something different. and not covered. When I got the bill I compared the part numbers and they were the same. I got Isuzu America involved and the BBB and Cosumer Protection Agency. I never got a refund but it will be years before they have a clean report from any of the organizations I complained to.
