Warranty repair of windows - proactive?

I've read a whole lot about the window problem others have had, and I'd rather avoid that one if possible. I used to have a Porsche with a funky driver's window (if you let it down too far it'd drop into the door - whee!), and I don't want to have a VX with one - especially not in the winter in Chicago.

I called a dealer today, and asked them if they'd do the fix proactivly. They told me that they needed to wait until the problem happened, so they'd "know where to shim it." I thought this fix was applicable proactively; can anyone give me the real deal?

They also told me (trustworthy service guys) that "some of the VXs had a factory fix installed," and if mine turned out to be one of them, then Isuzu wouldn't pay them when they submitted the warranty repair paperwork. Has anyone ever heard that Isuzu did a manufacture alteration to address this issue???

More dealer BS! No fix was ever instituted during manufacturing but unfortunately you probably won’t be able to get them to proactively ‘fix’ it - unless you have a REALLY good relationship with the service writer. The good news is that not all VXes experience the problem. Your best bet is to lube the window tracks with silicone every month or 2. Tinting does NOT cause the problem nor does the McNeil wind deflectors.

Hey All,
I used to go to a dealership in Ann Arbor Michigan (Goodman Auto Group...decent folks), but they dropped Isuzu.
The week after they dropped the Isuzu line, I got a call from the service manager (out of the blue) letting me know that Isuzu had posted a bulletin or something (?) regarding the window issue.
I've been meaning to take mine in to have it dealt with (for the 5th time), but since the nearest dealer is far away, I procrastinated. I am planning on going next week, but I called the 'new' dealership and they said there was no such bulletin and nothing associated with my VIN.
To the best of anyones knowledge, is there or was there any admission or bulletin by Isuzu for this frustrating problem???
Any help would be more than appreciated.
Thanks,
Egwanaboy

Hey all,

Jeez, it's been a while since I've been on here. Anyhow, back to my story. Pretty much from day 1 -- I had the infamous window bind prob. I must be the 'regulator' king at the dealership as that's all they kept doing to try to fix.

Finally, the dealer pretty much gave up and I called Isuzu Owner Assistance. It took a month or so, but they sent some Isuzu Engineer/Tech down.. he spent an entire day messing with the windows -- and, to this day (knocks on wood) the problem has been resolved! ;Db;

Don't know if this helps, but in my case, being persistant and getting owner assistance involved helped here.

-=JAG!

Great to see you again, Jag!

Hey there,

Nice to be back and thanks for the welcome. How ya been?
LTNS.

JAG!

Quote:

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Originally posted by Anita
Great to see you again, Jag!

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Took mine in Passenger window would come off track 6 inches from the top. Drivers has always been slow. The isuzu dealer kept it all day called me and said they would order the " regulators for both. One week they kept it a day replaced the regulators, they must have done something , it smelled like glue afterwards. Next day passenger window would not go all the way up with out help, driver was creeping slow. Got a follow up call and told them, They came and picked it up kept it all day, gave me rental as they investagated the fix . Next day completed it . they said shimming was the key. Now both are very fast. no Problems So far. But the next day the cd changer ate the cds. One week to order and 4 hours to replace .I wonder if I'll see those discs again?

I'm having the same problem. Silicon spray helped a bit, but not to my complete satisfaction. Two questions: when those out there use the silicon, how are you getting it in the tracks? With my door completely apart and using that little red straw that attaches to the spray nozzle, I could still only reach a small portion of the track. I wound up just spraying a whole bunch of it in there and hoping it would spread out by moving the window up and down a few times. My other question is about the shimming - what is this, how is it done, and is it expensive? My VX is no longer under warranty.

I just spray until it runs down the channel than run the window up and down a couple of times. It gets better as the silicone dries so immediate results may not be noticed.

Here's a link to the How To for fixing the window by our very own Phines.

Jim in Little Rock,

I'm in the same boat, waiting on CDs to hopefully be returned after getting a new changer a few weeks ago. Some have gotten theirs back after a few months, so I guess there may be hope.

Same problem with the silicome treatment, too. Except I've never pulled the door apart and the idea of it makes me kinda nervous. I'd try Phines' fix so I'm not out my $100 deductible and out of a VX for a day, but I don't want to do it myself and make things worse. Someone was already inside my driver's side door before I got it and they cracked the panel. Maybe someone more in the know could post some instructions and pics on how to do this to boost my confidence?

Quote:

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Originally posted by Moncha


Here's a link to the How To for fixing the window by our very own Phines.

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The linked thread does have pics.. Unless you mean pics for taking off the panel??

Taking off the panel is fairly simple:

Pry off the top of the door handle assembly starting at the rear part of the handle. This will reveal two screws - remove them. Unplug the wire harness(es). There are two on the driver's side, and one on the passenger side. Remove the screw from the door release handle. Using a panel popper (or a couple of stiff putty knives, or screw drivers), start at the bottom and work your way up the sides, popping each door clip. They are pretty easy to find - by pulling on the panel a bit, you'll see where it's still attached. Now you can remove the door release assembly, or just leave it attached and push it through. The whole panel should come completely off now. Pull back the plastic around where you need to work, or remove all of it. Be careful not to tear it, as it rips very easily.

I've tried doing this fix, but wasn't very successful, which is why I've resorted to the silicon spray.

Thanks kpaske, and Moncha, yeah, I meant the panel.

Cool, just makin' sure I was on track..

No problem... Just glad I can contribute to the infinite wisdom of this site, as I've surely taken so much in return... ;Db; ;Db; ;Db;